TK Maxx respects your concerns about privacy. We have prepared this Privacy Notice to explain the manner in which we collect, use, disclose and otherwise manage the personal information we may collect from you. The term ‘personal information’ means information about an identifiable individual, which includes name, address, e-mail address, telephone number, signature, and other information relating to an individual.

This Privacy Notice applies to the privacy practices at our TK Maxx stores in the UK, Ireland and the Isle of Man (‘Stores’), on TK Maxx’s website www.tkmaxx.com (‘Website’) and any other interactions with our customers. TK Maxx is owned and operated by TJX UK, a subsidiary of The TJX Companies, Inc. (‘TK Maxx’).

Our privacy practices are also governed by the Website’s Terms of Use. If any of the terms of this Privacy Notice directly conflict with the Website or any other data collection language (whether in our Stores or on other TJX communications) the terms of this Privacy Notice shall apply and control.

Information We Collect and How We Use It

Personal Information We Collect About You - You may provide personal information (for example, your name, address, telephone number and email address) when you: Purchase or return merchandise at one of our Stores; Consent to receive promotional email, SMS text messages and other communications; Visit or register on our Websites; Participate in our contests, sweepstakes or promotions (‘Promotion(s)’); Participate in one of our surveys or other customer research; Apply or search for employment at the ‘Our Careers’ page on our Websites or in one of our Stores; and contact our Customer Service Department, Customer Service team in our Stores, or otherwise contact us or one of our service providers or partners with a comment, question or complaint. From time to time we may supplement the personal information of our customers with information from publicly available sources, such as information to validate the accuracy of your address or other information you have provided us. This helps us maintain the accuracy of your personal information, understand and improve the nature of our product and service offerings, and to assist in the selection of Store locations. In the sections which follow, we describe in more detail the personal information you may submit, the methods by which you may submit it and how we may use such personal information.

Shopping at TK Maxx/ Merchandise Returns and Gift Cards

You do not have to provide us with any personal information when you purchase merchandise with cash at one of our Stores. If you use a credit or debit card for your purchase, we collect and use your credit or debit card-related information and your signature or pin number to process and administer your payment.

Merchandise Returns - When you return merchandise at one of our Stores , we collect your name and address, and a reason for the return to help administer our loss prevention programme, including to help prevent refund fraud. For all merchandise returns, we collect a customer’s signature to acknowledge receipt of the refund and for the administration of our loss prevention programme. For merchandise returns where a customer receives a refund on a credit or debit card, we will collect and use credit or debit card-related information to process and administer the refund transaction. In certain circumstances we may need to ask you for proof of identification, for example, if you have left a credit card in Store and return to collect it.

Gift Cards; In Store -You may purchase gift cards in Stores, which may then be redeemed at any one of our Stores. We will not ask you for any personal information when you purchase a gift card or redeem a gift card in any one of our Stores.

On our Website - you may purchase gift cards from our Website , which may then be redeemed at any one of our Stores. Voucher Express, a third party service provider, operates our online gift card service. When you purchase gift cards from our Website, Voucher Express may ask you to provide details such as the recipient's name and address, the purchaser’s name, address, telephone number, email address and debit or credit card details. The information you provide in connection with your online purchase is stored in a database that is managed and maintained by Voucher Express, who will use the information you submit to provide you with the gift cards on behalf of TK Maxx. When purchasing a gift card we recommend that you read Voucher Express's terms and conditions and privacy notice.

Careers and contests, sweepstakes and other promotions

We advertise employment opportunities on our Website. You may submit your CV and other personal information through our Website to apply for employment with TJX UK (TK Maxx or our other division HomeSense). To apply online, you will be asked to register and create a password. The information you provide in connection with your application is maintained in a database that is managed on our behalf in the United States by a third party service provider. Our service provider is authorised to use the information only in connection with hosting, managing and maintaining our CV database and may only process your data in accordance with our instructions. We use the information you submit to process and respond to your application for employment. Information for all unsuccessful applicants will be destroyed once the position applied for has been filled or within a reasonable period of time if the application was speculative.You may also complete an application form and hand it to one of our Customer Service team in our Stores. Your CV will be retained securely for a limited period. It will then be securely destroyed, unless you are employed by TK Maxx or our other division HomeSense.

Contests, Sweepstakes and Other Promotions (‘Promotion(s)’) - We may conduct Promotions. If you choose to participate, we may ask you to provide your name, address, phone number, date of birth, gender, email address and other information, including shopping habits. We will use this information for the purpose of conducting our Promotions and to send our hot@rrivals newsletter. Specific terms and conditions for Promotions may be posted on our Website. It is your responsibility to ensure that you are familiar with any applicable terms and conditions prior to participating in such Promotions.

Email and other Communications

From time to time, we may obtain your consent to send you emails or other communications, (including via SMS, bluetooth or other device), about our products, services, promotions or events that may be of interest to you. Details of how you can opt-out of receiving any marketing from us are detailed in Your Choices below. Other Uses of Information - We may use the personal information you provide for internal purposes, such as for Website administration and compliance purposes. We may use your information to improve merchandise selections and customer service, or to participate in customer research.

Customer Service/Press office and Children’s Privacy

When you contact our Customer Service Department you may be asked for information that identifies you (such as your name, address and phone number) along with additional information we may need to help us answer your query or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our product and service offerings. Press Office - If you are a journalist and choose to register with us at Press Pass, we will use your information to provide news and information services to you. Once registered, you may edit your profile or unsubscribe at any time. Children’s Privacy - This Website is not designed for children and as such Website users or participants in Promotions must be 16 years of age or older. If you are under 16 years of age, please do not provide your personal information to us. If we become aware that we have inadvertently received personal information from an individual under the age of 16, we will delete the information from our records. All our Promotions have a minimum age of 16. If you try and purchase one of our products which has an age restriction and you appear to be under the age of 21, we will ask you for proof of age.

Other Information We Collect

In general, you can visit our Websites without telling us who you are or submitting any personal information. However, we will automatically collect certain information describing your visit, including the IP (internet protocol) addresses of all visitors to our Websites and other related information such as page requests, browser type, operating system and average time spent on our Websites. We use this information to help us understand our Website activity, and to monitor and improve our Websites. We collect this information either through ‘cookies’, ‘web beacons,’ or similar technology as explained below. Cookies- Like many companies, we use ‘cookies’ on our Website(s). Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. Most browsers will tell you how to stop accepting new cookies, how to request alerts when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our Website features. We may also use a third party to help us gather and analyse information about the areas that you visit on the Website in order to help us evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information that you provide to us. To find out more about our service provider’s privacy policy, or if you would like to deactivate our ability to analyse your browsing through the use of this service, please click here. Web Beacons - Certain pages on our Website and our communications with you contain ‘web beacons’ (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP (internet protocol) address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party in order to measure the effectiveness of our ads. We contractually restrict these companies from using your personal information for their own or any others’ marketing purposes.

Information We Share

The TJX Companies, Inc. We do not sell or otherwise disclose personal information about our customers or Website visitors, except as described in this Privacy Notice. We may share the information you provide with The TJX Companies, Inc. in the United States, and with affiliates of TK Maxx and TJX UK and with our joint marketing partners. We may also share the information with service providers we have retained to perform services on our behalf, such as research companies or direct marketing companies. These service providers are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process; (ii) to law enforcement agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. Joint Sponsors - If a Promotion is jointly sponsored by us and one or more other sponsors, your personal information may be shared with such sponsors as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend that you carefully review their respective privacy notices, statements and terms of use. If you do not wish your information to be shared with joint sponsors in this manner, you may express this preference when you enter the relevant Promotion.

Links to Other Websites

Our Website(s) may provide links to other websites(s) that we do not own or operate. These may include links to sites hosted by our service providers or partners where, for example, you may purchase our gift cards. Also, links to our Website may be featured on other websites on which we advertise. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for their content or for the manner in which the organisations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information. We advise you to familiarise yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical security safeguards in an effort to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information you provide on our Website, in our Stores and through other means. Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any such transmission. Your online access to the Careers section, if you intend to apply online, is protected by a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages). We have personal information retention processes designed to retain personal information of our customers for as long as it remains necessary for the purpose stated above or otherwise to meet legal requirements.

Access and Correction - Opt out

You have the right to access, update, and correct inaccuracies in your personal information, subject to certain exceptions prescribed by law. It is your responsibility to access and update your resume information submitted via our Website on the ‘Careers’ page, by doing the following: Go to ‘Careers’ page, click on ‘Update My Profile’ and enter your e-mail address and the password that you set up at the time of registration.

You can opt out of receiving promotional e-mail from us, such as Hot@rrivals, by: Going to www.tkmaxx.com and going to the ‘Opt out’ section of the Privacy Notice. Click on the ‘unsubscribe’ link. Then enter your e-mail address and click the ‘Submit’ button. Please be sure to use the same e-mail address as that which you used to sign up, otherwise it may not be possible to comply with your request. The ‘unsubscribe’ link is also accessible from every Hot@rrivals e-mail communication in the footer.

You can opt out of receiving promotional e-mail and/or postal mail from us or request access to your personal information by: Calling Customer Service, Monday - Friday 9:00 a.m. - 5:00 p.m. (GMT) at the following number: 01923 473000 or Emailing us at customerservice@tjxeurope.com.

Updates to our Privacy Notice - We may revise this Privacy Notice from time to time. If we change our Privacy Notice, we will post the revised notice here. We suggest that you periodically consult this Privacy Notice. The effective date of the Privacy Notice appears at the top of this page.

Your Choices - If you would like to opt out of receiving communications from us, please contact our Customer Service Department at customerservice@tjxeurope.com. Please allow at least twenty-eight (28) days for communications to cease and for your details to be removed from our mailing lists.

How to Contact Us

If you have any questions or comments about this Privacy Notice, or if you have any general questions about TK Maxx, or if you would like us to update information we have about you or your preferences, please contact us by :

Writing to: TK Maxx, Customer Service, c/o TJX UK, 50 Clarendon Road, Watford, Hertfordshire, WD17 1YX.

Calling: Customer Service Monday - Friday 9:00 a.m. - 5:00 p.m. (GMT) on the following number 01923 473000 or sending an email to: customerservice@tjxeurope.com